Another week down! Today, we're highlighting a host of stories from all over the e-commerce landscape. Here's all the big news you shouldn't miss:
Amazon Web Services emerges as a powerhouse in the tech titan's Q3 earnings report.
According to ShipBob, nine states drove more than half of all U.S. e-commerce in 2023.
The e-comm platforms market is expected to hit $21B in less than ten years, according to Market.us.
Conversion rate optimization — an underutilized tactic to help you make the most of your ad spend.
The Amazon Corner
Cash Cloud: What We Learned from Amazon's Q3 Numbers
First thing's first — Amazon's doing just fine: While e-commerce has long been the central pillar of Amazon's business, the tech giant actually generated 62% of its Q3 operating income elsewhere last year: the cloud. Amazon Web Services — which helps clients with tech infrastructure services like computational power, storage, and database management — brought in more than $23 billion last quarter.
Clients of Amazon Web Services include the likes of Disney, Verizon, and Capital One. While this segment of Amazon's business is relatively small, it posted an impressive 30% operating margin in Q3, generating $7 billion in operating income. That outsized profitability highlights Amazon Web Services' massive potential — stay tuned for updates!
Leading the Pack: Nine States Responsible for Half of 2023 E-Commerce Orders
Who's carrying the team?According to a new report released by ShipBob, a fulfillment software provider, nine U.S. states were responsible for more than half of all e-commerce orders last year. Unsurprisingly, the four most populace states — California, Texas, Florida, and New York — drove most of the sales. Together, they accounted for 35% of the total e-commerce activity for the whole country, and if you include Illinois, Pennsylvania, North Carolina, Georgia, and Washington, that number jumps up to 52%.
Other key takeaways from ShipBob’s report include the fact that 83% of e-commerce brands grew their year-over-year revenue in 2023 (with 19% of the same group doubling their revenue). Additionally, the report notes that 43% of e-commerce retailers are selling on at least three channels, demonstrating the popularity of omnichannel strategies.
Serious Gains: E-Commerce Platforms Market Expected to Hit $21B Valuation by 2032
Always good to see some growth!According to market research firm Market.us, E-Commerce Platforms (digital platforms that allow businesses to build and manage online stores) will be worth $21 billion by 2032. That’s an impressive CAGR of 13.7% from its 2023 valuation of less than $7 billion.
What’s fueling all that growth? Analysts chalk it up to the global shift toward online shopping and away from traditional retail, plus an array of technical advancements, including cloud computing, artificial intelligence, and data analytics. Each of these innovations has made e-commerce more efficient, more user-friendly, and ultimately more attractive to consumers.
Try this. Seek out feedback not only on your products, but also on your customer’s journey and experience.
FUN FACT
Nearly a third of Gen Z shoppers use Apple Pay at least once a week.
LISTEN UP
How do you convert customer feedback into better products and services? On this 120th episode of the E-Comm Show, Andrew Maff interviews Darren Major, Voice of Customer at Harry’s. Leveraging years of experience in customer service, Darren puts a wide variety of customer-sourced insights and data points into action at Harry’s.
In this episode, Darren will discuss how each and every customer interaction — the good, the bad, and the ugly — provides invaluable insight, how his team organizes those insights, and how transparency is crucial for building brand loyalty. If you’re interested in how a seasoned veteran makes the most out of customer data, this is an episode you shouldn’t miss!
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